People asked to fill in 2025 returns as wait goes on for previous years
- Islanders can complete their 2025 tax return online at my.gov.gg.
- The deadline for submissions is 30th November 2026.
- A recovery plan is being implemented to address the backlog of assessments and repayments.
- Online filing is encouraged for its convenience and cost-effectiveness.
- Drop-in events for paper tax returns will occur in May at various locations.
Islanders are now able to complete their 2025 tax returns online at my.gov.gg.
The opening of the latest submissions, which need to be in by 30 November 2026, coincides with ongoing challenges that have left many awaiting assessments or repayments from previous years.
An assessment of Revenue Services is underway to develop a recovery plan which will prioritise the processing of repayments, advancing older cases, and addressing outstanding assessments from prior years.
Despite the delays, the Revenue Service encourages Islanders to submit their 2025 tax returns as they will be processed in the order received so that a new backlog does not form.
Those wishing to file online are required to create an account if they do not already have one.
A step-by-step guide for this process can be found at gov.gg/onlinetaxhelp. Those needing assistance with the online return can contact the Revenue Service at rsportalqueries@gov.gg.
In preparation for the 2025 paper return, the Revenue Service plans a series of drop-in events in May.
The Revenue Service advises that assessments for the year 2024 will also be issued shortly, following the chronological order in which tax returns were submitted.
People have been asked not to follow up on previous emails even if they have not been answered for months.
Scott Bloomfield, Head of Service Delivery, said: "On the surface, it might seem counter-productive to invite more tax returns at a time when we already have plenty to assess, but it’s important that we not only look at outstanding work but also continue to process more recent returns.
"This is the only way that we’ll actually be able to catch up and get the level of customer service back to where it needs to be."
He further noted: "Another way that people can help us is by completing their tax return online, as the vast majority of people already do.
"This not only saves us time but is easier for people to use with the pre-populated form which can be easily tailored to people's circumstances.
"We recognise though that some people find this difficult and not everyone has access to the internet, which is why paper forms will still be made available.
"We'll also be offering plenty of drop-ins again this year to provide the support that people need to complete their returns.”
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